- The Bad
Interviewer.
Not every professional who conducts job interviews with candidates knows
how to conduct an interview effectively. In fact some are downright lousy
at it. A bad interviewer might be unfocused, disinterested, unprepared. He
or she might dominate the interview by doing all the talking or might ask
inappropriate and illegal questions.
The unfocused, unprepared interviewer probably hasn't read your
resume and maybe can't even find a copy. This hapless soul doesn't even know
what to ask you. Be sure to offer this disorganized interviewer a copy of your
resume while asking, “May I take you through some highlights of my career?”
While the bigmouth interviewer is holding forth, make as many
mental notes as you can (or jot them down if you've brought a small notepad).
Don't show your exasperation; instead be an attentive listener and hang on the
interviewer's every word. Try to get a word in edgewise by leaning forward and
opening your mouth slightly, advises Anne Kadet on Smartmoney.com. If that
doesn't work, even a nonstop talker will likely eventually ask if you have any
questions. At that point, you can ask questions or describe your fit with the
company and the position based on the mental notes you've been making.
For inappropriate and illegal questions, see No. 6 below and try
your hardest to keep the interview focused on your qualifications for the job.
- The "Tell
Me about Yourself" Question. Of course, this question is not a
question at all but a request for a command performance. It's the most
commonly asked interview question, yet it frequently still rattles
interviewees. The trick is to make your response a succinct summary of
information that is specifically targeted to the job you're interviewing
for. (Sell yourself!) For example:
"My background to date has been centered around preparing
myself to become the very best financial consultant I can become. Let me tell
you specifically how I've prepared myself. I am an undergraduate student in
finance and accounting at ___________
University . My past
experience has been in retail and higher education. Both aspects have prepared
me well for this career."
The interviewer is not looking for your autobiography and
probably is not interested in your personal life unless aspects of it are
relevant to the job you're interviewing for.
- The "Weakness"
Question.
The conventional wisdom about responding to “What are your weaknesses?”
used to be that the candidate should spin a weakness into a strength. For
example: “I'm a perfectionist and don't believe anyone can do the job as
well as I can, so I sometimes have a hard time delegating.” That type of
response has, however, worn out its welcome with interviewers. Other
approaches include offering a weakness that is inconsequential to the job
(such as being a poor speller and relying on spellcheck) or denying that
you have any weaknesses that would stand in the way of your performing the
job effectively. The former approach may work but be seen as shallow,
while the latter sometimes lacks credibility. After all, everyone has a
weakness.
An approach that seems to work well is to talk about an area that
was once a weakness but that you have worked to improve. Here's how you could
frame the perfectionist example above in terms of professional growth: "I
tend to be a perfectionist who has had trouble delegating tasks to others, but
I've come to see that teamwork and capitalizing on everyone's strengths is a
much more effective way to get the job done than trying to do it all
myself."
- The "Why
should I hire you?" Question. The unspoken part of this question is:
“Why should I hire you [above all the other candidates]?” This is your
chance to shine, to really make a sales pitch for yourself. Use your Unique Selling Proposition to describe
what sets you apart from other candidates. The employer will make a
significant investment in hiring and training you, so tell the interviewer
that this investment will be justified. For example, you could say:
"I sincerely believe that I'm the best person for the job. Like other
candidates, I have the ability to do this job. But beyond that ability, I
offer an additional quality that makes me the very best person for the job
-- my drive for excellence. Not just giving lip service to excellence, but
putting every part of myself into achieving it. Throughout my career, I
have consistently strived to become the very best I can become. The
success I've attained in my management positions is the result of
possessing the qualities you're looking for in an employee."
- "Off-the-wall"
Questions, also known as "Wild Card" or
"No-Right-Answer" Questions. Occasionally you'll be asked an
interview question that's just downright weird and certainly doesn't seem
to have anything to do with the job -- for example, a question like this:
"If you were an ice-cream cone, what flavor would you be?"
Interviewers often ask these oddball questions to see how quickly you can
think on your feet and whether you can avoid becoming flustered. Others,
unfortunately, ask them because they enjoy seeing interviewees squirm.
Still others are amused by the range of creative -- and not-so-creative --
responses they receive.
Don't let an off-the-wall question rattle you. Take a moment to
gather your thoughts and respond the best way you can. There is rarely a wrong
answer to this type of question, but quick-thinking candidates can turn the
response into an opportunity to impress the employer. A response given by one
of my former students has always stuck in my head as being a standout answer.
The question was: "If you were a superhero, what would be your super
powers, and why?" His response: "I think I would prefer to be a
superhero like Batman, who doesn't have superpowers per se, but who relies on
his intelligence and use of the right tools to get the job done."
- Illegal
Questions:
It's illegal to ask about age, marital status, children, childcare
arrangements, and the like, but employers still do -- or come up with
subtle ways to ask, such as by inquiring about when you graduated from
high school/college. It's best to address the concern behind the question
rather than the question itself by saying something like: "There is
nothing about my personal status that would get in the way of my doing a
great job for your company." While it may also be tempting to point
out the illegality of the question, doing so likely won't endear you to
the interviewer.
- Salary
Questions:
As a screening device, interviewers often ask early in the interview what
salary you are looking for. If you ask for more than the employer is
willing to pay (or occasionally, on the flip side, undervalue yourself),
the interviewer can eliminate you before spending a lot of time with you.
That's why the best tactic for salary questions is to delay responding to
them as long as possible -- ideally until after the employer makes an
offer. Try to deflect salary questions with a response like this: "I
applied for this position because I am very interested in the job and your
company, and I know I can make an immediate impact once on the job, but
I'd like to table salary discussions until we are both sure I'm right for
the job." Read more in our Salary Negotiation and Job
Offer Tutorial.
- Questions about
Being Terminated from a Previous Job. It's always uncomfortable to be
asked your reasons for leaving a job from which you were terminated. Don't
lie about it, but don't dwell on it either. You could explain that you and
the company were not a good fit, hence your performance suffered. Or that
you and your supervisor had differing viewpoints. Emphasize what you
learned from the experience that will prevent you from repeating it and
ensure that you will perform well in the future. Read more about handling
termination.
- Questions about
Reasons for Leaving a Current Job. This question is similar to the
previous question, even if you haven't been fired. Responses about fit
with the company and differing views from your supervisor can also work
here, but remember never to trash a current employer. Always speak
positively about past and present employers even if your experience has
not been positive with them. Another good response in this situation is to
say that you determined you had grown as much as you could in that job and
you are ready for new challenges.
- Questions about
the Future. Interviewees are often asked,
"Where do you see yourself in five (or 10) years?" Strike a
delicate balance when responding to this kind of question, with just the
right mix of honesty, ambition, and your desire to be working at this
company long-term.
Avoid responses such as starting your own business, running for
Congress, which suggest that you don't plan to stay with the company.
It's not totally inappropriate to mention the personal (marriage,
family), but focus mainly on professional goals. Mention your career and
company goals first, and tack on any mention of marriage and family at the end.
Your response could be: "I'm here to let you know that I am
the best person for the job. If in the future you feel I would be a candidate
for a higher level position, I know I wouldn't be passed up."
OR: "I hope to stay at the company and expect that in five
years, I'll make a significant advance in the organization."
OR: "I would like to become the very best ______________ your
company has."
And then there's my personal favorite, which a student told me a
friend had used. Asked by the interviewer, "Where do you see yourself in
five years?" The response: "Celebrating the five-year anniversary of
your asking me this question!" While the response probably made the
interviewer laugh, it's probably not the best answer.
Final
thoughts.
Job-seekers need to think of each interview question as an opportunity to showcase an accomplishment or strength. Every response should build momentum toward convincing the interviewer that you deserve to advance to the next level, whether that level is another round of interviews or a job offer.
Job-seekers need to think of each interview question as an opportunity to showcase an accomplishment or strength. Every response should build momentum toward convincing the interviewer that you deserve to advance to the next level, whether that level is another round of interviews or a job offer.
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